Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. INTRODUCTION

Elite Hands DMV Football CatchingAcademy ("Elite Hands DMV," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and training services.

2. INFORMATION WE COLLECT

2.1 Personal Information: We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile preferences
• Participant Information: Age, skill level, training history, performance metrics
• Emergency Contact Information: Emergency contact names, relationships, and phone numbers
• Medical Information: Health conditions, allergies, medical clearances, insurance information
• Payment Information: Credit card details, billing address, payment history
• Communication Data: Messages sent through our platform, support ticket information

2.2 Automatically Collected Information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, session recordings
• Location Data: General geographic location (if permitted by device settings)
• Cookies and Tracking: Login status, preferences, analytics data

2.3 Training-Related Information:

• Training session attendance and performance
• Coach assessments and progress notes
• Photos and videos from training sessions (with consent)
• Equipment usage and preferences

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

• Service Delivery: Provide football training services, schedule sessions, track progress
• Account Management: Create and maintain user accounts, authenticate users
• Communication: Send training updates, schedule changes, safety notifications
• Payment Processing: Process payments, manage billing, send receipts
• Safety and Emergency: Contact emergency contacts if needed, maintain medical records
• Improvement: Analyze usage patterns to improve our services and website
• Marketing: Send promotional materials (with consent), newsletter updates
• Legal Compliance: Meet legal obligations, respond to legal requests

4. INFORMATION SHARING AND DISCLOSURE

4.1 We may share your information with:

• Coaches and Staff: Training progress, medical information necessary for safe training
• Payment Processors: Credit card and billing information for payment processing
• Emergency Services: Medical and contact information in case of emergencies
• Legal Authorities: When required by law or to protect safety
• Service Providers: Technology vendors, email services, analytics providers
• Parent/Guardian: For minors, we may share training progress and account information

4.2 We do NOT sell personal information to third parties for marketing purposes.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Limited access to personal information on a need-to-know basis

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website usage and performance
• Provide personalized content and recommendations
• Enable social media features and advertising

You can control cookie settings through your browser preferences.

7. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request restriction of certain data processing

To exercise these rights, contact us through our customer support system.

8. CHILDREN'S PRIVACY

Elite Hands DMV provides training services to minors (under 18). We:

• Require parental/guardian consent before collecting information from minors
• Limit collection to information necessary for training services
• Allow parents/guardians to review and request deletion of their child's information
• Do not use children's information for marketing purposes
• Provide parents/guardians access to their child's training progress and account information

9. DATA RETENTION

We retain personal information for as long as necessary to:

• Provide ongoing training services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and medical records

Training records may be retained for up to 7 years for safety and legal compliance purposes.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing notice during your next training session

14. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights, please contact us through our customer support system on the website.

Data Protection Officer: Available through customer support

Mailing Address: Elite Hands DMV Football CatchingAcademy Privacy Office

15. GOVERNING LAW

This Privacy Policy is governed by the laws of Maryland, United States.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.